Terms of Service

1. Eligibility

You must be at least 18 years old and have the authority to enter into this agreement on behalf of yourself or your organisation. By using Leadcues you represent that you meet these requirements.

2. Acceptable use

You may use Leadcues only for lawful business purposes. You agree not to:

• Send spam, unsolicited bulk messages, or content that violates WhatsApp's Terms of Service or Meta's policies.
• Use the platform to harass, threaten, or defraud any person.
• Transmit malware, viruses, or any code designed to disrupt or damage systems.
• Attempt to gain unauthorised access to other accounts, our infrastructure, or third-party systems.
• Scrape, reverse-engineer, or resell our services without written permission.
• Violate any applicable law, including India's IT Act 2000, DPDP Act 2023, or GDPR.

We reserve the right to suspend or terminate accounts that violate these rules without prior notice.

3. Accounts and security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@leadcues.pro if you suspect unauthorised access. We are not liable for losses arising from compromised credentials.

4. Subscription and payment

Leadcues is offered on a subscription basis. Pricing is listed on our Pricing page. By subscribing you authorise us to charge your chosen payment method via Razorpay on a recurring basis at the then-current plan rate.

• Subscription fees are billed monthly or annually, in advance.
• All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
• We reserve the right to change pricing with 30 days' notice to existing subscribers.
• Failed payments may result in suspension of your account until payment is resolved.

5. Refund policy

We offer a 14-day free trial — no payment required to start. After the trial, the following applies:

• Monthly subscriptions are non-refundable once the billing period has started.
• Annual subscriptions may be refunded on a pro-rata basis within 7 days of renewal, at our discretion.
• VoIP credits are non-refundable once purchased and used.
• In cases of platform downtime exceeding 24 consecutive hours caused solely by us, we will provide a credit equivalent to the affected period.

For refund requests, email support@leadcues.pro. See also our Refund & Cancellation Policy.

6. Your data

You retain ownership of all data you input into Leadcues — contacts, conversations, deals, and notes. You grant us a limited licence to process that data solely to provide the service. We will not access your data except to resolve technical issues, at your request, or as required by law. On account termination, you can request an export of your data within 30 days before deletion. See our Privacy Policy for full details.

7. Service availability

We aim for high availability but do not guarantee uninterrupted service. We may carry out scheduled maintenance (with advance notice) or experience unexpected downtime. We are not liable for losses resulting from service interruptions outside our reasonable control, including WhatsApp platform outages, hosting provider incidents, or internet disruptions.

8. Third-party integrations

Leadcues integrates with third-party services including WhatsApp (Meta), Razorpay, and others. Your use of those integrations is also subject to their terms. We are not responsible for the actions, availability, or policies of third-party services.

9. Intellectual property

All software, design, branding, and content in Leadcues (excluding your data) is owned by or licensed to us. You may not copy, modify, or distribute any part of the platform without our written consent.

10. Limitation of liability

To the maximum extent permitted by applicable law, Leadcues and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of or inability to use the service. Our total liability for any claim shall not exceed the amount you paid us in the 3 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Leadcues and its operators from any claims, losses, or expenses (including legal fees) arising from your use of the service, your violation of these Terms, or your violation of any third-party rights.

12. Termination

Either party may terminate the subscription at any time. You may cancel by contacting support. We may terminate or suspend your account immediately for violations of these Terms, non-payment, or if required by law. Upon termination, your right to access the service ceases and your data will be deleted in accordance with our Privacy Policy.

13. Governing law and disputes

These Terms are governed by the laws of India. Any dispute arising from or related to these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Hyderabad, Telangana, India, under the Arbitration and Conciliation Act, 1996. Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email to account owners at least 14 days before they take effect. Continued use of Leadcues after the effective date constitutes acceptance of the revised Terms.

15. Contact

Questions about these Terms: support@leadcues.pro