A shared WhatsApp inbox, built on a real CRM

Your team's WhatsApp, finally on the record.

Right now your best deals live inside somebody's phone. Leadcues pulls those conversations into one shared inbox where every chat is already attached to a contact, a deal, and a next step.

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No API: scan a QR, start replying
Zero: fees per message sent
Every: chat tied to a deal

Team WhatsApp Inbox3 open

Live

Michael Scott

Is there a World's Best Boss discount?

You

Dwight Schrute

18m

Identity theft is not a joke. Send contract.

Jim

Kevin Malone

Can you just... make it simple?

You

Michael Scott

Dunder Mifflin · Qualified deal

Assigned to you

Is there a World's Best Boss discount? This is very important to me.10:42

No discount, but onboarding is on us 😄 Sending the paperwork over now.10:44

That is what she said. Send it.10:45

Deal moved to Contract sent

Follow-up task created for tomorrow, 9:00

Type a message…

How it fits together

The inbox and the CRM are the same product

Most tools give you a WhatsApp inbox and leave you to copy the good bits into a CRM afterwards. Nobody does that on a Friday evening. Leadcues writes the record as the conversation happens.

Chats become records

A number messages you and the contact is already there, matched, assigned, and waiting for whoever picks it up.

Shared inbox for ordinary WhatsApp numbers
Chats matched to contacts on the way in
Push any thread to a contact or a deal
Assignment, private notes, and SLA per thread

Deals carry their conversation

Open a deal and the WhatsApp history is right there, so nobody has to ask what was promised in March.

WhatsApp threads inside the CRM record
One to one chats and group chats both
Saved replies that still sound like a person
Full history attached to the deal, not a rep

Replies turn into work

A message is not the finish line. It becomes a task, a stage change, or a reminder that fires whether or not anyone remembered.

One activity timeline across every channel
Tasks and follow-ups raised from a thread
Notes, outcomes, and the agreed next step
Pipeline that reflects what was actually said

WhatsApp automation

Automation is only useful if it knows who it is talking to

Most WhatsApp tools stop at sending. They can fire a thousand messages and still not tell you which one turned into money. Leadcues starts from the contact record, so every automated nudge arrives with the deal, the stage, and the history behind it.

Follow-ups that fire themselves

Trigger a reminder, a template, or a next step from the deal stage, a keyword, or plain silence on a thread.

Nothing lands outside the CRM

One to one chats and group chats both attach to the right contact, company, deal, and owner without anyone tagging them.

Campaigns that read as personal

Send a templated campaign with per-recipient variables, then take every reply in the same shared inbox your team already lives in.

Round robin that is actually fair

New leads go to whoever is available and under their cap, weighted by current load, with an audit trail of who got what.

Inside the product

Two screens your team will actually live in

The shared inbox and the pipeline, joined at the hip. No tab switching, no copy and paste, no follow-up that quietly went missing.

01 · Shared WhatsApp Inbox

Every team conversation in one list, assigned to a person and tied to a contact.

LeadCues shared WhatsApp inbox showing the conversation list, active chat, agent assignment, and linked CRM contact

02 · CRM Pipeline with Activity

Open any deal and its whole WhatsApp history is already attached. Nothing to log by hand.

LeadCues CRM pipeline showing deal cards alongside a WhatsApp activity timeline

Product workflow

One screen, from first message to closed deal

Leads, conversations, tasks, and deal stages sit in the same workflow. Nothing needs to be copied from one system into another for the picture to stay true.

Leads land and get owned

A lead arrives from a form, an import, or a WhatsApp message, and round robin gives it an owner before anyone has to ask.

Reply without leaving

Answer on WhatsApp straight from the task or the deal. The thread is right there, so the context comes with it.

The record writes itself

Replies move stages, raise tasks, and land on the timeline. Nobody spends Friday updating the CRM by hand.

Lead pipeline

WhatsApp replies, tasks, and next steps

WhatsAppTasksDeals

Qualified

12 awaiting reply

Proposal

6 WhatsApp replies

Follow-up

9 tasks today

Priya Nair

Quote read

Create proposal task

Rohan Mehta

WhatsApp reply

Schedule follow-up

Nisha Rao

Deal moved

Ops group created

Use cases

For teams whose pipeline is really a chat list

If the deal gets agreed in a thread, the thread is the system of record. Leadcues works the same way whether you are chasing new business, running delivery, or keeping an account warm.

Chasing new business

Reps open Leadcues and the day is already queued. Overdue threads, unanswered leads, and today's follow-ups sit in one list instead of three.

Follow-up tasks build their own queue
Open the thread and reply in one click
New leads routed by round robin, fairly
Outcome and next step logged as you go

Running the delivery

Signing the deal does not send everyone back to personal chats and a spreadsheet. Delivery keeps happening where the customer already is.

Group chats tied to the deal record
Sales, ops, and vendors reading the same thread
Handovers without a briefing call
Work in the field stays visible to the office

Keeping the account

Renewals and repeat business run on context. Leadcues keeps that context in the company's hands rather than in one rep's memory.

Full WhatsApp history on the CRM record
Anyone can pick up an account cold
Follow-ups prompted by what was said
Nothing lost when the team changes

Why it holds up

Built for the way sales on WhatsApp really goes

Messy threads, half-remembered promises, a rep who leaves in quarter three. Leadcues is designed around those days, not the demo ones.

The record outlives the rep

Conversations belong to the company. When someone leaves, the history and the relationship stay.

WhatsApp is not bolted on

Messaging sits inside the workflow rather than in a tab beside it, so context never has to be re-typed.

Made for teams, not seats

Shared visibility, assignment, and one timeline everyone reads from. No private inboxes hiding the pipeline.

Grows without a migration

From one founder answering everything to several teams across regions, on the same setup.

No API

link by QR, like WhatsApp Web

Real time

every reply, as it lands

Mumbai

data stored in India

Early teams are already running their whole WhatsApp pipeline on Leadcues. Customer stories are coming once they are ready to be named.

FAQ

The questions everyone asks first

Do I need the WhatsApp Business API to use Leadcues?

No. Leadcues links an ordinary WhatsApp number by QR code, the same way WhatsApp Web does. There is no Meta approval queue to sit in, no template to get pre-approved, and no per-message fee on the way out.

Is Leadcues a real CRM or a WhatsApp inbox with a contacts tab?

A real CRM. Contacts, companies, deals, pipeline stages, tasks, quotes, and an activity timeline are all first-class. WhatsApp is built into that record rather than sitting alongside it, so a conversation and a deal are never two separate things you have to reconcile.

What happens to our conversations when a salesperson leaves?

They stay. Because threads belong to the workspace and are attached to contacts rather than to a person's handset, the history, the promises, and the relationship survive the resignation letter. Reassigning the account takes one click.

Can the whole team work out of one WhatsApp number?

Yes, and that is the point. Everyone sees the same threads, assignment decides who owns which conversation, private notes let the team talk without the customer seeing, and nothing depends on one person having their phone unlocked.

How much does it cost?

The CRM is free and does not expire. The shared WhatsApp inbox is ₹1,499 per user a month, with one WhatsApp number included and extra numbers at ₹999 a month. Pro adds email sync, automations, webhooks, and integrations at ₹2,999 per user a month.

Where is our data stored?

In the AWS Mumbai region, ap-south-1. Customer records and message history do not leave India except where a named third-party service is required to operate the product, and those are all listed on our compliance page.

Your CRM and your WhatsApp tool should have been one thing.

Stop paying twice to keep two systems half in sync. Put the conversations and the pipeline in the same place and let your team get back to selling.

See it on a call Start free

No pressure, no hard sell. Twenty minutes to find out if it fits.